Terms & Conditions

These Terms & Conditions apply to your use of the Melbourne Cleaning Pro website and, where relevant, to requesting and arranging cleaning services with us. In these terms, “we”, “us” and “our” mean Melbourne Cleaning Pro, and “you” means the person using the website or requesting a service.

By using the website or requesting a service, you agree to these terms. Anything specific that we agree with you for a particular service, such as its scope, date or price, applies to that service alongside these terms.

When you use the website, please:

• Give accurate information when you fill in a form or contact us
• Don't submit misleading information or requests on someone else's behalf without their permission
• Don't try to interfere with, damage or gain unauthorised access to the website
• Use the website lawfully

We offer House Cleaning, End of Lease Cleaning, Commercial Cleaning, Deep Cleaning, Office Cleaning, Airbnb Cleaning, Move-In Cleaning, Post-Construction Cleaning, Spring Cleaning, Window Cleaning and Carpet Cleaning. You can read about each one on our services page.

What a service includes depends on the service you request, your property and the requirements we agree with you. Not every service is available at every location or at every time, and we'll let you know if we can't provide something you've asked for.

Quotes are free and there's no obligation to book. The website doesn't calculate prices automatically: we prepare each quote from the details you give us. A quote may depend on:

• The type of service
• The type and size of the property
• Your cleaning requirements and any areas that need particular attention
• The condition of the property
• How often you'd like cleaning
• Access and other relevant details about the job

Because a quote relies on that information, it may need to be revisited if the property or requirements turn out to be materially different from what was described. We'll discuss any change with you. You can start a request through our quote form.

Submitting the quote or contact form, or emailing us, is a request, not a confirmed booking. The website's forms open your own email app with your details filled in, and nothing is sent until you press send.

A booking is confirmed only once we've agreed the service, date and relevant details with you. A preferred date or time in your request is a preference; availability isn't guaranteed until it's confirmed.

To help the service go as planned, please:

• Provide accurate details about the property and what you need
• Tell us about any special cleaning requirements or areas that need attention
• Let us know about restrictions, such as areas not to be cleaned, surfaces that need particular care, or building rules
• Mention pets, hazards or anything else we should know before the clean

We need to be able to access the property to carry out the service. You don't always need to be home, but access needs to be arranged in advance, for example keys, a lockbox, building access, swipe cards or alarm codes.

Please also tell us about parking or building restrictions. If we can't access the property as arranged, we'll contact you to work out what happens next.

We carry out the cleaning that's been agreed with you. Results can depend on things such as:

• The condition of the property and how much dirt or build-up there is
• Stains, marks and how long they've been there
• Existing damage, age and wear
• The surfaces and materials involved
• Whether areas can be reached safely

Not every stain, mark or condition can be removed, and cleaning can't repair existing damage. Heavy furniture isn't moved, and only areas that can be reached safely are cleaned; some work, such as high or hard-to-reach windows, may need a specialist.

If you need to change or cancel a service, please contact us as soon as possible. Any arrangements that apply to changes or cancellations depend on the terms agreed for your service, and we'll confirm them with you when the service is booked.

The website doesn't take payments. How and when payment is made for a service is agreed with you before the service goes ahead.

Before the clean, please put away or tell us about anything valuable, fragile, sentimental or sensitive, and let us know about surfaces or items that need special care or shouldn't be cleaned. If something concerns you after a service, contact us promptly so we can discuss it with you.

The information on this website is general information about our services. We work to keep it accurate and up to date, but it may change, and the details agreed for your particular service take priority over general website content. Illustrations on the website show the kind of result a service aims for; they aren't photos of specific jobs.

Personal information you give us through the website or by email is handled as described in our Privacy Policy.

Nothing in these terms excludes, restricts or changes any rights or remedies you have under the Australian Consumer Law or other laws that can't be excluded.

Subject to those rights, we aren't responsible for problems caused by inaccurate information provided to us, by conditions we weren't told about, or by events outside our reasonable control. If you have a concern about a service, please contact us so we can look into it.

We may update these terms from time to time, for example when our services or the website change. The date at the top of this page shows when they were last updated. The terms that apply to a service are the ones in place when that service is agreed.

If anything here is unclear, or you have a question about a service, we're happy to help. You may also find an answer in our FAQ.