Privacy Policy

This Privacy Policy explains how Melbourne Cleaning Pro handles personal information collected through this website. It covers information you choose to give us through the enquiry and quote forms and by email, and the limited technical information involved in delivering the website to you.

It should be read together with any other notices published on this website. If anything here is unclear, you're welcome to ask us about it.

We only receive personal information that you decide to send us. That can include:

Contact information

• Your name
• Your email address
• Your phone number, if you choose to include it

Property and service information

• Your suburb or area
• The type of property
• The cleaning service you're asking about
• Your preferred date and time
• Bedrooms, bathrooms and approximate property size
• How often you'd like cleaning, and the areas you'd like us to focus on
• Your answer to a short follow-up question about some services
• Your preferred contact method
• Cleaning requirements and anything else you write in your message

Technical information

The website itself doesn't run analytics or tracking tools, and it doesn't collect technical information about visitors. As with any website, our hosting provider receives standard technical details when your browser requests a page, such as your IP address, browser and device type, the page requested and the referring page. This is used to deliver and protect the website (see third-party services).

Information reaches us in two ways:

• The enquiry and quote forms. The forms on our contact page and quote page don't upload anything to the website. When you submit one, it opens your own email app with your details written into a new email addressed to us. Nothing is sent until you press send, and the message travels through your email provider like any other email you write. The optional “copy” button only copies the text to your device's clipboard when you click it.
• Email. When you email us directly, we receive the message and anything you include in it.

We don't collect information through cookies, tracking pixels or analytics on this website.

We use the information you send us to:

• Reply to your enquiry
• Prepare or discuss a cleaning quote
• Understand which service you need and what it involves
• Arrange cleaning services you ask us to provide
• Communicate with you about your enquiry or booking
• Keep business records and meet legal obligations, where applicable

We don't use your information for advertising, profiling or remarketing. The website has no newsletter or marketing sign-up, and sending an enquiry doesn't add you to a mailing list.

This website doesn't set cookies, and it doesn't use analytics, advertising or tracking tools. It also doesn't store information in your browser's local or session storage. Our fonts are included with the website itself, so viewing a page doesn't contact a font provider.

If that changes, for example if we add website analytics in future, we'll update this policy to explain what's used and how you can manage it.

Website hosting: Cloudflare

The website is hosted on Cloudflare's platform. To deliver pages and protect the site, Cloudflare processes technical information about each request, such as IP address, browser and device details, and the page requested. Cloudflare handles this information under its own privacy policy.

Email

Enquiries arrive by email, so they're held in our email account with our email service provider, which stores and delivers messages for us. Your own email provider also handles the message when you send it.

The website doesn't use any other third-party service that receives your personal information.

We only share personal information where it's needed to run the website, respond to you or provide a service you've asked for. In practice, that means the service providers described above, which process information on our behalf.

We may also disclose information where the law requires it. We don't sell, rent or trade your personal information.

We keep information for as long as it's reasonably needed to respond to your enquiry, provide services, maintain business records, meet legal obligations and resolve any disputes. When it's no longer needed for those purposes, we take reasonable steps to delete it.

We take reasonable steps to protect information from unauthorised access, loss, misuse or disclosure. Because our forms don't store submissions, there's no database of enquiries on the website itself.

No method of sending or storing information online is completely secure, so we can't guarantee the security of information sent to us by email. Please avoid including sensitive information that we don't need to prepare a quote.

You can contact us about personal information you've sent us through the website or by email. Where applicable under relevant privacy law, you can ask to:

• Access the personal information we hold about you
• Correct information that's inaccurate or out of date
• Ask questions about how your information is handled
• Have your information deleted, where applicable

We may need to confirm your identity before acting on a request. In some cases the law may allow or require us to keep certain information, and if so we'll explain why.

You can also simply choose not to send us information. The website works without it.

This website isn't directed at children, and we don't knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we'll deal with it.

This website may link to other websites. We're not responsible for how those websites handle information, so please read their privacy policies when you visit them.

We may update this policy when the website, our business practices or legal requirements change. The date at the top of this page shows when it was last updated, so please check back from time to time.

If you have a question about information you've sent through this website, or you'd like to make a request, please email us.

hello@melbournecleaningpro.com

For anything else, visit the contact page, browse our services or return to the homepage.